03 · Support Desk
Support your players without becoming support staff
After launch, every player email lands on you. Answer like a studio with a support team — without hiring one, and without losing your dev evenings to an inbox.
Free plan · No credit card
Every ticket in one place
Player issues stop drowning in your personal inbox between newsletters and invoices. One queue, with history, so nothing slips.
Replies in seconds, not evenings
Drafts appear ready to edit and send, and the questions you've answered ten times get answered in one click. You stay kind at scale.
Fast answers turn refunds into fans
"Dev responded in an hour" shows up in Steam reviews. Responsive support isn't overhead — it's reputation.
How it plays out
Launch week: sixty emails, half of them about the same save bug.
One saved reply handles the thirty, drafts handle the rest, and you hit inbox zero by lunch — with players praising your response time.
Without GameTrowel
- Player emails scattered across your personal inbox
- No way to track which issues are resolved
- Typing the same reply to the same question every day
- Spam and abusive emails mixed in with real requests
With GameTrowel
- All tickets in one dashboard with status tracking
- AI-drafted replies in seconds, not minutes
- Canned responses for instant answers to common questions
- Blocked senders and spam filtered before you see them